Your Privacy Is Our Responsibility
This policy fully explains how your personal information is collected, stored, and kept secure on the kickbd platform.
kickbd Privacy Policy — Introduction
kickbd ("we", "us", or "platform") provides a safe and trusted online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how kickbd collects, uses, stores, and protects your personal information through our website kickbd.lat.
By using our platform, you are considered to have read and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
We believe your privacy is a fundamental right. kickbd handles every user's personal information with the highest level of care. This Policy applies to all data collection, processing, and storage activities — whether at the time of registration, during transactions, or while browsing our platform normally.
This policy is written in Bengali. In the event of any conflict with a translation or version in another language, the Bengali version shall be considered final.
1 What Types of Information Are Collected
kickbd may collect the following types of personal information:
- Identity Information: Full name, date of birth, national ID number, or passport number.
- Contact Information: Email address, mobile number, and residential address.
- Financial Information: Your bKash, Nagad, or Rocket account number (required for processing transactions).
- Account Information: Username, password (in encrypted form), account balance, and transaction history.
- Technical Information: IP address, device information, browser type, operating system, and cookie data.
- Usage Information: Which games you played, when you logged in, how much time you spent, and which pages you visited.
- Communication Information: Messages or complaints you sent to our customer service.
2 How Information Is Collected
We collect information in the following ways:
- Directly Provided: Information you provide directly during registration, login, deposit, or withdrawal.
- Automatic Collection: Information collected automatically through cookies, web beacons, and log files.
- Third Parties: Transaction-related information received from payment processors (bKash, Nagad, Rocket).
- Identity Verification: Information received from identity verification services as part of our KYC (Know Your Customer) process.
Data Use and Processing
3 Purposes for Using Information
kickbd uses your personal information for the following legitimate purposes:
- To create, manage, and verify your account.
- To process deposit and withdrawal transactions.
- To manage the delivery of bonuses, promotions, and rewards.
- To provide customer service and technical support.
- To prevent fraud, money laundering, and other illegal activities.
- To ensure compliance with our terms and conditions.
- To improve platform performance and security.
- To ensure responsible gaming and to identify problematic gaming behavior.
- To meet legal and regulatory obligations.
4 Data Retention Period
kickbd retains your personal information only for as long as it is necessary to fulfill the purposes stated above, or as required to meet legal and regulatory obligations.
Even after your account is closed, some information may be retained for specified legal time periods. Financial transaction records are generally kept for extended periods as determined by applicable law. Once the required period has ended, data is securely deleted or anonymized.
5 Data Disclosure and Sharing with Third Parties
kickbd does not sell your personal information. However, information may be shared in the following limited circumstances:
- Payment Processors: To complete transactions via bKash, Nagad, Rocket, and bank transfer.
- Technology Service Providers: Server hosting, cybersecurity, and fraud prevention services.
- Legal Authorities: In response to court orders, government directives, or legal investigations.
- Business Changes: In the event of a merger, acquisition, or asset transfer, where users will be notified in advance.
Any third-party service provider is contractually obligated to keep your information secure and is not permitted to use it beyond kickbd's instructions.
Data Security and Protection
6 Data Protection Methods
kickbd adopts industry-standard technical and organizational measures to protect your privacy:
- SSL Encryption: All data transmission is secured through SSL/TLS technology.
- Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
- Access Controls: Only authorized staff may view your information for specific, defined purposes.
- Security Monitoring: Regular cybersecurity audits and vulnerability assessments are conducted.
- Data Backup: Regular backups of data are stored in secure locations.
- Staff Training: All staff receive regular training on data protection.
We make every effort to protect your data, but no method on the internet is 100% impenetrable. You should also use a strong password for your account and not share it with anyone.
7 Cookies and Tracking Technologies
kickbd uses cookies and similar tracking technologies to improve platform performance and personalize your browsing experience.
- Essential Cookies: Required for the basic functionality of the platform — login sessions, security tokens, etc.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand and improve platform usage.
You can disable cookies through your browser settings, but this may limit some features of the platform.
8 Your Rights
You have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restriction of Processing: The right to request that processing of your information be limited in certain cases.
- Right to Data Portability: The right to receive your information in a structured, readable format.
- Right to Object: The right to object to the use of your information for specific purposes.
To exercise any of the above rights, contact us by email or live chat. We will respond to valid requests within a reasonable time.
9 Children's Privacy
The kickbd platform is for users aged 21 and above only. We do not intentionally collect personal information from any minors. If a minor registers on our platform and this comes to our attention, that account will be closed immediately and all associated data will be deleted.
If you become aware that a minor has registered on our platform, please contact us immediately.
International Transfers and Policy Changes
10 International Transfer of Data
kickbd may process or store data on servers outside Bangladesh. In such cases, we ensure that:
- Adequate data protection measures are in place in the destination country.
- Appropriate agreements have been established with the data processor.
- Your information is protected in accordance with the standards of this Policy.
11 Changes to the Privacy Policy
kickbd may update this Privacy Policy from time to time. When significant changes are made, we will:
- Post a notice on the platform.
- Notify registered users by email.
- Update the "Last Updated" date at the top of this page.
Continued use of the platform after any changes will be considered acceptance of the new policy. Please review this page regularly.
12 Linked Third-Party Services
Our platform may have connections to third-party services such as payment gateways (bKash, Nagad, Rocket). These services have their own privacy policies, and kickbd is not responsible for how your information is handled on those services.
We encourage you to read the privacy policies of these third-party services before using them.
13 Responsible Gaming and Data Protection
kickbd is committed to ensuring responsible gaming. To this end, we analyze information related to your gaming behavior — but solely for your protection and support. This information is never used for advertising purposes.
If you are concerned about your gaming habits or need support, please visit our Responsible Gaming page.
Contact Us
Contact for Privacy-Related Questions
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the channels below. Our team provides support in Bengali 24/7.
For more information, please read our Terms and Conditions and Responsible Gaming pages.